Support

We reply within 1–2 business days.

Customers

How do I sign up?

Your phone number and a password. No SMS code to wait for.

I forgot my password

Email us from the number on your account and we'll reset it.

Can I cancel a booking?

Open My bookings, pick the booking, tap Cancel. Free more than 6 hours ahead. The shop is told immediately and your place in the line is released.

Is the wait time accurate?

It's an estimate from how many are waiting and that shop's average service time. It moves as the line moves.

Shops

How do I register?

Choose Shop owner when you sign up, then add your shop details and services. Registrations are reviewed before customers see you.

How do I add staff?

Team → Add staff, then Create login on their profile. You get an 8-character code to give them. They create their own account with their own password.

You never see their password — that's deliberate. If a code goes to the wrong person, generate a new one and the old one stops working. Codes expire after 7 days.

What can staff change?

Their availability and the queue. Not prices, bookings or shop details.

How is my rating calculated?

From customer reviews of services that actually completed. It cannot be set by hand — by shops or by us.

Suspended accounts

A suspended account can't book, review or message. If you think that's a mistake, email us.

Your data

See the privacy policy. For a copy of your data or deletion, email us — done within 30 days.